3 steps from a PR company for dealing with bad reviews on the internet

Getting a one-star rating and watching one’s digital reputation implode – A PR company nightmare.

Customers are significantly more brazen online than they are offline.
The internet is a vast and fickle place, where anyone can say anything. Audiences are learning to not believe everything they see online and as a PR company, we’ve learned to deal with issues for brands quickly and effectively.

How a PR company says to respond:

Reply publically.

Handle the issue privately.

Follow up publically.

So next time an angry customer detonates a bomb on a business’ website and gives a one star rating, Brand Cartel can douse the flames. Get in touch with us about handling all your communicative needs.